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Have any question?
Schedule a Call
Resolve high-volume customer inquiries instantly with context-aware conversational AI that integrates directly into your CRM, ticketing systems, and messaging apps.
Growing customer support teams face high turnover, rising labor costs, and slow response times during off-peak hours and holidays.
Static chatbots frustrate customers with generic canned replies, while human-only teams cannot scale affordably to meet 24/7 international demand.
Our support copilots combine private knowledge retrieval (RAG) with real-time customer account lookups to answer complex questions accurately and handle transactional support tasks on the spot.
Dynamic Account Inquiries
Connects to your billing and order systems to provide authenticated users with instant order tracking, refund status, and invoice copies.
Context-Aware Lead Qualification
Identifies high-intent prospects in live chat, captures contact details, and directly books qualified sales calls on your team's calendar.
Multi-Language Support
Fluently communicates across 50+ languages with native cultural phrasing and terminology consistency.
Seamless Live Agent Escalation
Detects customer frustration through sentiment analysis and transfers the conversation to a human rep alongside an automated summary of the issue.
150%
Reduction in Manual Workload
60%
Faster Decision-Making
3x
Improved Workflow Efficiency
40%
Task Automation Rate
A 5-week path from knowledge ingestion to production rollout.
Ingest help center docs, FAQs, and historical ticket logs.
Configure custom system prompts, brand voice guidelines, and API account lookup actions.
Conduct red-teaming tests for hallucination prevention and live agent fallback routing.
Production rollout with real-time feedback logging and agent monitoring dashboards.
Ingest help center docs, FAQs, and historical ticket logs.
Configure custom system prompts, brand voice guidelines, and API account lookup actions.
Conduct red-teaming tests for hallucination prevention and live agent fallback routing.
Production rollout with real-time feedback logging and agent monitoring dashboards.
Frequently Asked Questions
Can the AI support bot look up real customer orders?
Yes. We configure authenticated API endpoints (via webhooks or OAuth) so the assistant can query your database for order numbers, account balances, and shipping status.
What happens if a customer asks a question not in the knowledge base?
The copilot politely acknowledges the limit of its knowledge and routes the ticket to your human support queue along with the conversation transcript.
Ready to Bring Enterprise-Grade AI into Your Operations?
Book a 30-minute discovery session with our engineering team to evaluate your workflows and identify your highest-impact AI opportunities.
RixDigi is an AI and workflow automation engineering agency building private, production-ready AI solutions for modern enterprises.
Services
Important Links
Rixdigi Locations:
United Arab Emirates
Office 408, 4th Floor, Al-Wasal Building, Dubai.
+971 (050) 3495669
Pakistan
Office 202, 2nd FLoor, Building #85, Shaheed-e-Millat Road, Karachi
+92 (030) 05002659
United States
923 Elm St, Unit #9, Manchester, NH 03101
+1 (603) 6145703