AI Agents and Automation for E-commerce Brands
Answer "where is my order?", returns and product questions around the clock, recover more abandoned carts and take repetitive work off your team. Built on the store, help desk and messaging tools you already use.
Estimate your project cost Talk to usWhere AI helps an online store most
Most e-commerce support volume is the same few questions: order status, delivery dates, returns, sizes and stock. They are perfect for an AI agent because the answers live in your store and shipping systems. Your team keeps the complaints, exceptions and VIP customers.
We start with the one task that takes most of your team's time, measure it for a few weeks, then add the next.
What we build for e-commerce
Order status and returns agent
Looks up orders and tracking in real time, explains return rules and starts a return, on your website, WhatsApp or email. Refunds over a limit go to a person. See customer support agents.
Product questions and recommendations
Answers questions on sizes, materials, compatibility and stock from your catalogue, and suggests the right product.
WhatsApp and cart follow-up
Follows up abandoned carts and post-purchase questions on WhatsApp or email, within the opt-in rules of each channel.
Ticket triage for your help desk
Reads new tickets, tags them, drafts replies and routes urgent ones, so your agents start with the hard cases.
Catalogue and content automation
Writes and updates product descriptions, translations and SEO fields in bulk, with a person approving before publishing.
Back-office automation
Moves data between your store, ERP, accounting and shipping tools with n8n, Make or custom code. See workflow automation.
Works with the tools you already use
What does an AI agent for e-commerce cost?
Starting prices for a focused first version, from our cost estimator. More integrations, larger data sets, more channels or languages add to the price.
| Project | Starting price (USD) | Typical timeline |
|---|---|---|
| Website or WhatsApp chatbot for product and policy questions | $2,500–$6,000 | 2–4 weeks |
| Order status and returns agent (store + help desk) | $5,000–$12,000 | 4–8 weeks |
| Back-office workflow automation | $1,000–$3,000 per workflow | 1–3 weeks |
Optional support after launch is 15–25% of the build price a year, from $200 a month. Final prices are fixed after a short scoping call.
Built safely for customer data
- Card data stays out. The agent never sees or stores card numbers; payments go through your checkout or a secure payment link.
- Limits on money. Refunds, discounts and cancellations follow written limits, and anything above them needs a person.
- Data protection. Customer data is handled under GDPR, UK GDPR or your local law, and you own the data, prompts and code.
- A person is always one step away. Customers can ask for a human at any time, and your team gets the full conversation.
Frequently asked questions
- Can an AI agent connect to Shopify or WooCommerce?
- Yes. We connect agents to Shopify, WooCommerce and most other platforms through their APIs, so the agent can look up orders, products and stock in real time.
- Will the AI agent give refunds by itself?
- Only within limits you set in writing. Anything above those limits, or any unusual case, goes to a person with the full conversation.
- How much does an AI chatbot for an online store cost?
- A chatbot for product and policy questions starts at about $2,500 to $6,000. An agent that also handles order status and returns starts at about $5,000 to $12,000.
- Does it work on WhatsApp and Instagram?
- Yes. We can run the same agent on your website, WhatsApp, Instagram and Messenger, with one set of rules and one view for your team.
Start with one task
Tell us your order volume and the questions your team answers most, and we will reply with a scoped estimate.
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